Terms for customers

Last updated: November 14, 2026

1. Scope

These terms apply to the use of anpack by customers (private individuals, property managers, businesses). The operator is anpack GmbH.

2. anpack’s services

anpack forwards requests to independent companies and provides tools for quotes, appointments, messages, invoices and reviews. anpack is not a party to the job contracts and does not carry out any work.

3. Cost

Use is free for customers. Any fees for online payments are shown before payment.

4. Requests

You describe your job truthfully and completely. Requests are checked before publication. Contact details are released to at most five companies that you choose yourself.

5. Contracts with companies

Accepting a quote creates a contract directly between you and the company (usually a contract for work under Art. 363 ff. Swiss CO). Price increases only apply if you approve a change order in the app.

6. Reviews

Reviews are only possible after a job completed through anpack. They must be true and objective. We may check reviews and remove unlawful content.

7. Obligations

False information, advertising, bypassing the platform to obtain contact details and any abuse are prohibited.

8. Liability

anpack is not liable for the work carried out by companies. anpack’s liability is limited to intent and gross negligence to the extent permitted by law.

9. Account and termination

You can delete your account yourself at any time. We may block accounts for violations.

10. Law and jurisdiction

Swiss law applies. The place of jurisdiction is anpack’s registered office; mandatory consumer jurisdictions remain reserved.